If your HP LaserJet printer has stopped working then it will probably also display an error message. These error messages are there to help you troubleshoot and repair yours LaserJet’s fault. Different models have slightly different wording for the error, but the troubleshooting tips are generally the same.
Common HP Printer Error Messages
Many HP printer error messages are common amongst the range, both old and new. Many, such as 11 – Paper Out, may seem fairly self-explanatory but could actually be the result of something else. Here’s our quick guide to the most common HP printer error codes, what the error codes mean and how to fix them.
HP Error Code:
02 – Warming Up
Troubleshooting:
This is commonly associated with printer cable or driver problems.
What to do:
Turn off the printer and remove the printer cable (USB or I/O cable), then turn it back on. If the printer reports “Ready” then first update the driver, and if not resolved then the printer cable. If there is still an error, there may be a hardware problem.
HP Error Code:
10 – Supplies Memory Error
Troubleshooting:
Your printer has a problem with the toner cartridge chip, which it’s unable to read. This is the electronic information, or e-label, on the print cartridge.
What to do:
First of all try resetting the printer by turning it on and off. If this doesn’t work remove and reinstall the cartridge or replace it. If is still doesn’t work then you may have a hardware fault.
HP Error Code:
11 – Paper Out
Troubleshooting:
If your printer isn’t out of paper, this probably means there’s a problem with the paper tray or paper sensor.
What to do:
Make sure your printer is on a completely flat surface. Check the paper trays for any damage and clean away any toner build up. If not resolved, check the paper sensor or clean the opto-sensor.
HP Error Code:
12 – Open or No EP
Troubleshooting:
If you printer does have toner cartridges installed correctly, this means either a cover is open or you may have defective cooling fans or PS5 sensors.
What to do:
Check the all toners are installed correctly and that all covers are closed properly. If the problem persists you may have a hardware problem.
HP Error Code:
13 – Paper Jam
Troubleshooting:
Your printer has a paper jam. Paper jams can occur at four stages: pickup, printing, fusing and exit. Modern HP printers will indicate where the jam has occurred. If using thick paper, check the HP paper guide for your printer.
What to do:
Either follow the on screen guidance, if available, or methodically check for the paper jam in the customer accessible areas of the printer. Don’t attempt to use hard implements to remove paper at the risk of damage to the printer and yourself. If the problem persists you may have a hardware failure.
HP Error Code:
14 – No EP Cartridge
Troubleshooting:
Your printer either doesn’t have a toner cartridge installed or doesn’t recognise one that is.
What to do:
Removing and reinstalling the toner cartridge normally resolves the problem.